How to work with Likert scale questions in Surveys

TalentLMS lets you create surveys to gather feedback from your users. A universal and reliable way to measure attitudes and opinions is by using a Likert scale.

This article goes over the following:
- How to add a Likert scale question to your survey
- How to add custom responses
- How to add pre-configured responses

Let's start! 

How to add a Likert scale question to your survey

1. Sign in to your TalentLMS account as an Administrator or an Instructor, go to Courses (1), and choose to edit (2) the course that has a survey unit. You can also create a new survey.2. Add a Likert scale (3) question to your survey un

A single Likert scale question is made up of the following sections:

Content (4): Use this area to provide a description or instructions for Learners.

Note: The Content field is mandatory.

Questions (5): Each Likert scale question can have up to 10 individual questions.

Note: When the survey option Do not continue until an answer is chosen is selected, then all individual questions need to be answered to continue.

When the first question is added, the area for an additional question appears automatically.

To delete a question, hover over it and click the delete symbol (6) to the right.

Answers (7): You can select between a custom scale response or a pre-configured response.

3. Click Save (8) to add the Likert scale question to your survey.

How to add custom responses

To add custom responses to Likert scale questions, select Custom scale (1) as the response type. Click the Edit answers (2) button to input your custom responses. You can add up to 7 responses, with a minimum of 2.

To delete a response, click the delete symbol (3) next to the response, then click Save (4) to finalize your responses.

How to add pre-configured responses

Preconfigured responses offer a 5-point rating scale. To add a pre-configured Likert scale response, go to the Answers section, click the drop-down (1), and select one of the available scales (2):

• Level of agreement (Strongly agree, Disagree, Neutral, Agree, Strongly agree)
• Level of satisfaction (Very dissatisfied, Dissatisfied, Neutral, Satisfied, Very satisfied)
• Level of quality (Very bad, Bad, Neutral, Good, Very good)
• Likelihood (Very unlikely, Unlikely, Possibly, Likely, Very likely)
• Frequency (Never, Rarely, Sometimes, Usually, Always)

When you select a pre-configured scale, you can see the responses of that scale (3).

Here is an example of a Likert scale question with content (1), two questions (2), and a pre-configured response (3).And this is what Learners will see when they open this question:

Note: Responses are read-only and can't be edited by learners.